Returns & warranty

28 days to send it back, and we pay the postage. 3 months of cover on every machine, brand new or refurbished.

Last updated October 2026

28 days

to return anything you've bought, from the day it's delivered.

3 months

Replace It warranty on every machine, brand new or refurbished, from delivery.

Returns

Changed your mind? You can send your order back within 28 days of delivery. Enjoy hassle-free returns: we pay the return postage.

What we need

  • Refurbished items: send them back in the same condition we sent them, with everything that came with them.
  • Brand new items: send them back unused, in the original packaging where supplied (a complete machine has no original box, so please pack it securely), with everything that came with them.
  • Your order number.
  • Brand new items returned heavily used may be subject to a restocking fee.

How to return something

  1. Email returns@replaceit.uk with your order number and tell us you'd like to return it.
  2. We'll send you the returns address and instructions.
  3. Pack it securely and send it back. We pay the return postage.
  4. Once it reaches us and we've checked it, we'll refund you to your original payment method.

Faulty or not as described? That's handled differently from a change-of-mind return. Contact us and we'll help. Any faulty item can be exchanged for a replacement, which we'll send out to you. See the warranty section below and your statutory rights.

Warranty

Every machine, brand new or refurbished, comes with a 3-month Replace It warranty, starting on the day it's delivered. Parts aren't covered by this warranty, but you can return any part within 28 days of delivery.

What it covers

If your machine develops a fault that isn't caused by misuse, we'll repair or replace it at any time within the 3 months.

Faulty refurbished machines: you can return a faulty refurbished machine within 30 days of delivery. Your statutory rights under the Consumer Rights Act 2015 still apply, and nothing on this page limits them. For a faulty brand new machine, we can offer a full refund if you tell us within 28 days of delivery.

What it doesn't cover

  • Accidental damage, misuse or neglect.
  • Normal wear to consumable parts, such as filters, brush bar bristles and batteries.
  • Repairs or changes made by anyone else.
  • Water damage.

How to make a claim

  1. Email replacements@replaceit.uk with your order number and a short description of the fault. Photos or a short video help.
  2. We aim to reply the same day, but it can take up to 2 working days.
  3. If it needs to come back to us, we'll arrange it.

New machines

Every brand new machine is built by our team from brand new genuine parts and comes with the same 3-month Replace It warranty, starting on the day it's delivered.

Your statutory rights

This page doesn't affect your legal rights as a consumer.

Need help?

Email support@replaceit.uk.